Awareness Message: Together for Secure Financial Transactions with Neoleap

Dear Valued Customers,

At Neoleap, the security of your financial transactions is our top priority. Driven by our continuous commitment to protect you from the risks of financial fraud, we present these awareness guidelines to foster a culture of "Fraud Prevention" and empower you to confidently identify and avoid fraudulent schemes.

Official Neoleap Applications and Channels:

Always ensure you are using official and trusted channels to guarantee the security of your account:

Trusted Source: Download the Neoleap application only from the official stores (App Store and Google Play).•

Updates: Make sure to regularly update the application to benefit from the latest security enhancements.

 Protecting Your Confidential Data and One-Time Passwords (OTPs)

Your data is the key to your security; protect it by following these steps:

Password/PIN: Do not share your account or card PIN with anyone. Avoid writing them down in insecure places or choosing easily guessable numbers (such as repeated numbers or your date of birth).

One-Time Password (OTP): This is exclusively for you. Do not respond to any call requesting it, and remember that Neoleap employees will never ask you for this code.

Transaction Verification: When you receive an SMS with an OTP, verify that the transaction details (amount, beneficiary name) match the operation you are performing before entering the code.

 Security of Payment Solutions and Point of Sale (POS)

As we provide advanced POS solutions, please adhere to the following:

Device Protection: If you use POS devices or the SoftPOS service, ensure your device is secured with a strong password or biometric verification (face or fingerprint).

Transaction Monitoring: Immediately monitor the transaction log through the dashboard or the application, and set daily transaction limits to mitigate any potential risks.•

Corporate Cards: Do not allow others to use your corporate card, and in case of loss, immediately suspend it via the Neoleap application.

 Combating Phishing and Electronic Fraud

Be cautious when dealing with links and electronic messages:

Sender Verification: Do not respond to emails requesting financial data before verifying the sender's identity and the domain's trustworthiness.

Suspicious Links: Avoid clicking on links received through social media channels promoting fake offers, and always verify the official Neoleap website.

General Security Guidelines:

Alert Service: Activate instant alerts to track every financial movement on your account.

Data Update: Neoleap will not ask you to update your financial data via a phone call or a direct link.

Legal Responsibility: Remember that using your account for illegal activities exposes you to legal accountability.

What to Do If You Suspect Fraud?

If you suspect any transaction or are subjected to fraud, take immediate action:

Immediate Reporting: Contact us directly on the number: 8001000085.

Service Suspension: Immediately suspend the affected card or account via the Neoleap application.

Law Enforcement: Report the incident to the competent authorities through official channels (such as the "Kollona Amn" app or the nearest police station).

Neoleap... Innovating to Secure Your Financial Future.